Checkout runs through Cashfree Payments, which supports UPI, credit and debit cards, net banking and popular wallets. All prices and charges are in Indian Rupees (INR ₹).

Your card number, CVV, UPI PIN and bank passwords are entered with the payment provider and are never stored on our servers.

No. The amount shown on the checkout summary is the total you pay. Any applicable taxes or charges are shown there before you confirm, and we never add a charge after payment.

A payment can take a short while to be confirmed by the bank. Look up the order on the Order Status page first — if it shows as pending, the confirmation is still in flight.

If it has not settled within 24 hours, contact us at business@excellentstars.in with the amount, the date and the payment reference from your bank, and we will trace it with the payment provider.

Some duplicate charges are only authorisation holds that your bank releases automatically. Send us both transaction references and we will verify which applies and refund any genuine duplicate after verification. See the Refund & Cancellation Policy.

You can check out as a guest. Creating an account keeps your orders and downloads in one place at your dashboard, which makes support and re-downloads easier.

Everything we sell is digital. Delivery is electronic — through your account, a download page, a secure link, or email, as stated on the product page. Nothing is shipped physically and there is no shipping charge.

Access is enabled immediately after payment is confirmed, and in any case within 24 hours once the payment is verified on our server. Full detail is in the Shipping & Delivery Policy.

Check your spam, junk and promotions folders first, and confirm you are looking at the email address you used at checkout.

If it is still missing, contact support with your order number. We verify the payment, confirm the order and re-send or restore access — and refund it where delivery cannot reasonably be completed.

Your purchase stays available in your account. If a link expires for security reasons, contact support with the order number and we will issue a fresh one.

Cancellation may be considered if you ask immediately after placing the order and before the product has been delivered or access has been granted. Once delivery or download access has started, cancellation is not guaranteed.

Typically where a payment was taken but delivery failed, where you were charged more than once, or where the product is materially different from its published description or is technically defective.

Refunds are generally not available for a simple change of mind after a digital product has been delivered. The full rules are in the Refund & Cancellation Policy, and nothing in it removes rights that cannot lawfully be excluded.

Open your order on the Order Status page and use the refund request form there, or email us with your order number, purchase email, transaction date, product name and the reason.

You get a REF reference immediately, and we reply with the outcome within 7 business days.

Once approved, we initiate the refund through the payment provider, normally to the original payment method. The time it takes to appear depends on your payment method, issuing bank and the payment network, so we do not promise a fixed credit date — but you can track the case on Order Status.

The licence for each product is stated on its product page. Unless that page says otherwise, personal use is allowed, commercial use is included only where explicitly stated, and redistribution or resale of the source files is not permitted.

No. Download links and account access are issued for your order. Sharing, reselling, redistributing or publicly uploading the files breaches the licence and the Terms & Conditions.

Only what is needed to sell to you and support you — name, email, phone, order details and the transaction status returned by the payment provider. We do not collect or store your full card number, CVV or UPI PIN. See the Privacy Policy.

Yes. Write to business@excellentstars.in and we will action access, correction, consent-withdrawal or deletion requests where they are available under applicable law. We may need to verify your identity first, and some records must be kept for accounting and payment-reconciliation purposes.

Never. We will not ask for your card number, CVV, OTP, UPI PIN or account password by email, phone, or any other channel. If someone does, it is not us — please report it to us immediately.

Use Grievance Redressal for formal complaints, or contact us directly on +91 8630570364. Complaints are logged with a reference and answered within 7 business days.