1Information We May Collect#

Depending on the features you use, we may collect the following.

Identity and contact information

• Name
• Email address
• Phone number
• Billing or contact address where required

Order information

• Order ID
• Product purchased
• Quantity
• Order date and time
• Order amount
• Order status
• Delivery or access status

Payment-related information

Payments are processed through third-party payment providers such as Cashfree Payments. We may receive transaction-related information needed to confirm and reconcile a payment, such as payment status, transaction or order reference, payment method or type, amount, and refund status or reference.

Technical information

• IP address
• Browser and device information
• Operating system
• Approximate technical or location information where provided by the platform
• Referrer information
• Server logs
• Cookies and similar technologies

Communications

If you contact us, we may retain your contact details, your message, order references, support history, and any attachments you voluntarily provide. We do not ask for sensitive information that is not needed to resolve your enquiry.

2How We Use Information#

We may use personal information to:

• Create and manage customer accounts.
• Process and fulfil orders.
• Deliver digital products.
• Verify payments.
• Process refunds and cancellations.
• Provide customer support.
• Communicate about orders and Services.
• Prevent fraud and abuse.
• Maintain website security.
• Diagnose technical issues.
• Improve products and website functionality.
• Measure advertising performance and show relevant adverts.
• Comply with legal, regulatory, accounting, tax, and payment requirements.
• Establish, exercise, or defend legal claims where necessary.

3Payment Processing#

Payment processing is handled by Cashfree Payments or another configured payment service provider.

When you pay, relevant transaction information is shared with the payment provider so the transaction can be processed, authenticated, secured, reconciled, refunded, and supported.

Please also review the payment provider's own privacy terms: Cashfree Payments Privacy Policy.

4Service Providers#

We use carefully selected third-party providers for:

• Payment processing
• Hosting
• Cloud storage and CDN
• Email
• Analytics
• Advertising and conversion measurement
• Authentication
• Customer support
• Security and fraud prevention
• Database and infrastructure

Only the information reasonably necessary for the relevant service is shared with each provider.

5Cookies#

The website uses cookies and similar technologies for essential functionality, login and session management, security, preferences, analytics, and performance.

Where consent is legally required for non-essential cookies or processing, we obtain it through an appropriate consent mechanism before those technologies are used.

6Data Security#

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Controls in use include, as applicable:

• HTTPS / TLS
• Access control
• Secure authentication and password hashing
• Server-side authorisation
• Secrets management
• Encryption where appropriate
• Database security
• Logging and monitoring
• Secure payment integration
• Dependency and security updates
• Backup and recovery controls

7Data Retention#

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including order and account administration, customer support, security, accounting and tax obligations, payment reconciliation, legal and regulatory requirements, and dispute or chargeback handling.

When information is no longer required, it is securely deleted or anonymised where appropriate, subject to legal retention requirements.

8Data Sharing#

We may disclose information:

• To payment providers, to process transactions.
• To service providers needed to operate the website.
• To professional advisers where necessary.
• To government bodies, regulators, courts, law enforcement, or other authorities when legally required.
• To protect rights, safety, and security, or to prevent fraud.

9Your Rights and Requests#

Subject to applicable law, you may contact us regarding:

• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent where processing is based on consent
• Deletion or erasure requests where legally available
• Complaints about how your personal data is handled

Send requests to business@excellentstars.in. We may need to verify your identity before processing a request, and we respond within 1–2 business days.

10Withdrawal of Consent#

Where processing is based on consent, you may request withdrawal of that consent by contacting us.

Withdrawal does not affect processing already carried out lawfully before withdrawal, and may not apply where processing is required by law or supported by another lawful basis.

11Children's Data#

This website is not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.

If we learn that personal information has been collected inappropriately, we will take reasonable steps to address the issue and delete the information.

12Changes to This Privacy Policy#

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with an updated "Last updated" date.

13Contact and Privacy Grievances#

For privacy questions or complaints, contact AKASH CHAUDHARI / M/S EXCELLENT STARS AGENCY:

You can also raise a formal complaint through Grievance Redressal.